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Development of e-government services for citizens in Slovenia : theory and practice
Pinterič, Uroš
In the process of Slovenian public administration reform from bureaucratic administration to modern administration following new public management and e-governance approaches, one can see logical ...development of all necessary legal and strategic acts but less so in the practice. The basic method used inour survey on e-communication of Slovenian public administration with citizens was sending e-mails with relevant questions to general e-mail addresses of the most important public administration and government institutions. Based on the results, we can argue that there was certain progress made in providing quality public service in the area of quality correspondence with citizens in Slovenia. However, more systematic efforts have to be made to improve the situation. This is necessary, especially in case of Slovenian municipalities, which usually have necessary human and technical resources, but they have to be additionally educated in "electronic literacy" as well as have an understanding that the public administration rolehas to be changed from self-sufficient organization to public service, enabling people to deal with things other than bureaucratic matters.
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