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13.
Occupational stress indicators in the hotel industry: the case of housekeeping and front office employees = Indikatori stresa na poslu u hotelijerstvu: studija slučaja zasposlenih u domaćinstvu i na recepciji
Blešić, Ivana, 1975- = Блешић, Ивана, 1975- ...
Sektor ugostiteljstva se suočava sa ozbiljnim problemom a to je stress zaposlenih, što je veoma važno pitanje kako za poslodavce tako i za zaposlene. Iako je rešavanje i smanjenje stresa plemenit ...cilj, priroda i indikatori stresa zaposlenih u ugostiteljskoj industriji nisu u potpunosti shvaćeni. Iz tog razloga, cilj rada je da utvrdi koji od navedenih faktora indikuje pojavu stresa kod zaposlenih u hotelskom domaćinstvu i na recepciji. Istraživanje je sprovedeno u hotelima u Republici Srbiji, među zaposlenima na recepciji i domaćinstvu. Prikupljeno je 175 validnih upitnika. Dobijeni rezultati su pokazali da tri analizirana indikatora stresa na poslu (intrinzični faktori posla, konflikt porodice i posla i organizaciona struktura i klima) imaju značajan uticaj na stres na poslu. Sa druge strane, nije utvrđen značaj uticaj uloge menadžmenta, odnosa sa drugim ljudima i karijere i postignuća na stres na poslu.
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